Past Due Accounts & Cancellation

Past Due Invoices & Cancellations

All invoices are issued with Net 7 terms. After the seventh day, the invoice is considered past due. We will continue to attempt to charge the credit card on file up to five times per regulations. We will also continue to send out invoice reminders to remind the partner of the outstanding invoice.

After the 14th day Magnus Box may take the following actions:

  • Send out a cancelation email notifying the partner that their subscription has been canceled.
  • Restrict the partner's access to the Magnus Box portal.
  • Suspend all backups on the partner's server.
  • Legal action.
  • Send the past due invoice to a collection agency.

These actions can be reversed once the past due invoices have been paid.

All data will be purged from the Magnus Box network 30 days after the cancellation email has been sent. Once the data has been purged, Magnus Box will be unable to retrieve the data. 

Note

We understand that situations come up and that there are circumstances that are beyond your control. The best thing to do is to communicate with us if you have an issue. We are here to help!

Please email support@magnusbox.com with any questions.