Applying hotfixes

When you report an issue to Magnus Box staff, every attempt is made to reproduce the issue in-house. Once the issue is reproduced, we can confirm a fix internally.

Sometimes an issue depends on specific environment details that are infeasible to recreate. In these situations, support staff may ask you to run a "hotfix" version of Magnus Box that contains experimental changes, to test a potential resolution for your issue.

Hotfixes normally come in the form of a replacement backup-tool file.

Applying backup-tool.exe hotfixes on Windows

  1. Exit the Magnus Box app from the system tray
  2. Stop Magnus Box's background servicesUse services.msc or Task Manager to stop the "Magnus Box (delegate service)" and "Magnus Box (elevator service)" services
  3. Replace files inside C:\Program Files\Magnus Box\backup-tool.exe with updated version
  4. Restart all stopped background services
  5. Restart the Magnus Box app

Applying backup-tool hotfixes on macOS

  1. Exit the Magnus Box app from the system taskbar
  2. Stop Magnus Box's background servicessudo launchctl unload /Library/LaunchDaemons/backup.delegate.plistsudo launchctl unload /Library/LaunchDaemons/backup.elevator.plist
  3. Replace files inside /Applications/Magnus Box.app/Contents/MacOS/backup-tool with updated version
  4. Restart all stopped background servicessudo launchctl load /Library/LaunchDaemons/backup.elevator.plistsudo launchctl load /Library/LaunchDaemons/backup.delegate.plist
  5. Restart the Magnus Box app