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Troubleshooting

  • Antivirus detects Magnus Box as a virus or malware
  • Troubleshooting VSS
  • Errors accessing virtual cloud storage files
  • Upgrading Synology NAS DSM (Disk Station manager) software deletes Magnus Box client installed in /opt directory
  • Storage Vault Locks
  • Accessing Windows network shares and UNC paths
  • Error "VSS Error: Couldn't take snapshot..."
  • Jobs left in Running state, Cancel a running job
  • Error "The specified backup storage location..."
  • Commands executed before or after a backup don't run
  • Network connectivity errors
  • Error "A specified logon session does not exist...
  • Error server log shows "Couldn't initialize VSS (0x80070005: Access denied)"
  • Server log shows Warning Lstat: CreateFile ..
  • Error "EFS-encrypted files may be unusable once restored..." ΒΆ
  • Slow backup jobs
  • Linux client uninstallation
  • Error client log shows "Trust evaluate failure: [leaf TemporalValidity]"
  • Linux client only shows as 'Offline' in user-profile 'Devices' tab
  • Server log shows: "VSS Error:..."
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