Troubleshooting

This section is for common or known issues with Magnus Box. We would start here if you have an issue with our software.

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25 articles in this collection
Written by Mike Slodowski and Seth Byrne

Error "Data error (cyclic redundancy check)" while backing up data

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Written by Mike Slodowski
Updated over a week ago

Slow backup jobs

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Written by Mike Slodowski
Updated over a week ago

Error "operation not permitted" macOS

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Written by Seth Byrne
Updated over a week ago

Error "not a supported backup storage location" backing up System State to a USB flash drive

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Written by Mike Slodowski
Updated over a week ago

Multiple devices are detected as being the same device

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Written by Mike Slodowski
Updated over a week ago

Out of memory

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Written by Mike Slodowski
Updated over a week ago

Error "too many open files"

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Written by Mike Slodowski
Updated over a week ago

Error "The target path 'X:\WindowsImageBackup' already exists - please safely remove this directory and retry the backup."

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Written by Mike Slodowski
Updated over a week ago

Error "EFS-encrypted files may be unusable once restored"

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Written by Mike Slodowski
Updated over a week ago

Errors accessing virtual cloud storage files

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Written by Mike Slodowski
Updated over a week ago

Storage Vault Locks

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Written by Mike Slodowski
Updated over a week ago

Change of hardware causes registration dialog to appear

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Written by Mike Slodowski
Updated over a week ago

Jobs left in Running state

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Written by Mike Slodowski
Updated over a week ago

Error "VSS Error: Couldn't take snapshot. The shadow copy provider had an unexpected error while trying to process the specified operation"

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Written by Mike Slodowski
Updated over a week ago

Error "Couldn't take snapshot: The specified object was not found" using DESlock+

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Written by Mike Slodowski
Updated over a week ago

Accessing Windows network shares and UNC paths

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Written by Mike Slodowski
Updated over a week ago

Network connectivity errors

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Written by Mike Slodowski
Updated over a week ago

Antivirus detects Magnus Box as a virus or malware

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Written by Mike Slodowski
Updated over a week ago

Error "Access is denied" when backing up files and folders on Windows

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Written by Mike Slodowski
Updated over a week ago

Microsoft SQL Server backup encountered a VDI error

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Written by Mike Slodowski
Updated over a week ago

Error "local error: tls: record overflow"

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Written by Mike Slodowski
Updated over a week ago

Couldn't log in - Certificate has expired or is not yet valid

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Written by Mike Slodowski
Updated over a week ago

"G:\ not found" backing up Google File Stream items

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Written by Mike Slodowski
Updated over a week ago