Email Addresses

Magnus Box can email backup reports automatically. Each user can have any number of email addresses, and each address can get several reports, each set up on its own. That's how all the recipes below work.

You add email addresses to a user in the Web Portal. Each address either gets the default reports from the user's policy, or its own custom reports. See Add an email address to a user below.

Addresses can also be changed in the backup app on the device. A policy can stop that (Prevent changing email settings). Most partners lock this down and send reports to their own ticketing system instead. See Policy Settings.

Note: Labels below are from the standard Web Portal. If your portal uses partner branding, a few labels may look slightly different.

Add an email address to a user

1. In the Web Portal, go to Users and open the user.
2. On the Profile tab, scroll to the Reporting section and turn on Email backup reports to this account.
3. In the list of email addresses, click + and enter the address in the Email Address field.
4. Choose which reports the address gets:
   • To use the default reports from the user's policy, leave Custom Reports off.
   • To give the address its own reports, turn on Custom Reports, add a report and pick its Report Type. Add a filter and schedule if the type needs them (see below).
5. Save the dialog, then click Save changes at the top right of the user page.

The Reports column in the address list shows whether each address uses the policy default or custom reports. On the Users page, the Email Reports column shows whether reporting is turned on for each user.

How reports work

By default, an email is sent right away whenever a backup job finishes. Each report you set up has:

• A type:
  • Immediate job notification: an email shortly after a matching job runs, with the full job log. This is the most detailed type.
  • Summary report: one line per job in the chosen time span, with the Protected Item type, device, status and other details. Can be scheduled.
  • Grouped status report: a quick overview of the jobs in the chosen time span, grouped by status. Can be scheduled.
  • Recent activity report: the status of jobs per day over the past 10 days. The time span is fixed, but the report can be scheduled.
• A filter that limits which jobs the report covers, for example by job type, status, start time, duration, Protected Item or Storage Vault. Filters can combine conditions with AND and OR, in groups.
• A schedule (for the scheduled types). You can use any schedule the normal backup scheduler supports. Times follow the user's local time zone.

To give every user on a policy the same reports, set them on the policy's Default reports tab.

Recipes

Only notify on failure (the usual setup, with the email going into your PSA):

• Report 1: type Immediate job notification, filter: Status not equal Success

Different Protected Items to different addresses:

• Address 1, report 1: type Immediate job notification, filter: Protected Item ID equal {item A}
• Address 2, report 1: type Immediate job notification, filter: Protected Item ID equal {item B}

Daily summary only:

• Report 1: type Summary report, schedule: daily at 07:00, filter: Time since job start ≤ 24 hours

Weekly summary plus immediate failure alerts:

• Report 1: type Immediate job notification, filter: Status not equal Success
• Report 2: type Summary report, schedule: weekly, Friday 12:00, filter: Time since job start ≤ 7 days

Recent activity digest for all your clients

The Recent activity digest is one email that covers all your clients, like the Recent activity page of the Web Portal. It shows how your clients' backups have been doing, on a schedule you choose, and goes to your inbox or ticketing system.

We set this digest up for you. Email support@magnusbox.com with:

• Email address the digest should go to
• Time zone
• Frequency, one of:
  • Hourly (optionally with the minutes past the hour, days of the week and active hours)
  • Daily (time of day)
  • Weekly (day of the week and time)
  • Monthly (day of the month and time)
  • Periodic (an interval)

Here's an example of the digest (client details hidden):

To get the same day-by-day view for a single user, add a Recent activity report to one of that user's email addresses instead.

To send job alerts to Slack or other tools instead of email, see Get job alerts in Slack or other tools (webhooks).

Need help? Email support@magnusbox.com.

Related articles

• Policy Settings
• Get job alerts in Slack or other tools (webhooks)