Magnus Box Support Portal

Partner Help Center

Getting Started

9 articles

Install & Deploy the Agent

Get the backup app onto Windows, macOS, Linux and Synology, one machine at a time or across a fleet with your RMM.

6 articles

Back Up Your Data

Set up Protected Items for files and shares, disk images, VMs, Microsoft 365, SQL/Exchange and other workloads.

26 articles

Restore & Disaster Recovery

Get files, machines and whole systems back: file restores, bare-metal, VM and cloud recovery, replacement PCs.

13 articles

Manage Clients & the Web Portal

Run client accounts day to day: users, devices, policies, Storage Vaults, retention, quotas, reports, alerts and integrations.

20 articles

Security & Compliance

Encryption, 2FA, ransomware protection, where data lives, and compliance answers for your clients.

6 articles

Billing, Account & Services

Your Magnus Box account: billing and licensing, add-ons like seed loading and restore-by-mail, marketing resources and legal terms.

18 articles

Troubleshooting

Solve Magnus Box issues with our in-depth guides.

34 articles

Release Notes & What's New

What changed in each Magnus Box release and what it means for your clients.

6 articles