Syncro API

The Syncro integration lets you push RMM alerts into Syncro when a backup fails or a scheduled backup job does not run. Your team can spot problems and troubleshoot early, before anyone loses business-critical data.

Before you begin

Two things need to be in place for alerts to work:

• The Syncro Agent must be installed on each device you want to monitor.
• Backup jobs are tied to a specific Syncro asset, so each alert clearly identifies the device the job belongs to.

Step 1: Create a Syncro API token

In Syncro, create an API token with the following permissions. All five are required for the integration to create, update, and clear alerts correctly:

• Assets - List/Search
• RMM Alerts - List
• RMM Alerts - Create
• RMM Alerts - Delete
• RMM Alerts - Clear/Manage

Step 2: Add your Syncro details in Magnus Box

In your Magnus Box dashboard, go to Settings and open the Integrations tab. Enter your Syncro Domain and the API token you created, click Save, then click Save Changes in the top right.

Once the changes are saved, setup is complete. You will now receive RMM alerts in Syncro whenever a backup fails.

How alerts work

When a backup job fails, a new RMM alert is created and appears on the Open RMM Alerts page in Syncro. If the failure was intermittent, Magnus Box automatically clears the alert once the backup job succeeds again, so you are not left chasing issues that have already resolved themselves.

Need help?

If you need a hand setting up the integration, email support@magnusbox.com.