Syncro API

Integration Guide​

Magnus Box's Syncro integration allows you to access RMM alerts when a backup fails, or a backup job doesn't run, so you can troubleshoot before you lose any business-critical data.

Setup Prerequisites​

For the Syncro Integration to work with Magnus Box, the Syncro Agent must be installed on each device you would like to receive alerts for. A setup guide can be found here. Please note that this link leads to a page outside of Magnus Box's control. Please exercise caution when visiting this page and implementing the recommended solutions. Backup jobs are tied to a specific Syncro asset, making it very easy to determine what device the job alert is for.

Setup Guide​

Step One: Create a Syncro API Token

To send RMM alerts to Syncro, Magnus Box needs an API token with the following permissions:

• Assets - List/Search
• RMM Alerts - List
• RMM Alerts - Create
• RMM Alerts - Delete
• RMM Alerts - Clear/Manage

Step Two: Configure Integration In Magnus Box

Once the API token has been created, you can configure the integration in the Magnus Box web dashboard. On the Magnus Box web Interface, navigate to the Settings Page, then the Integrations tab. The Syncro Integration will appear as an option when configuring PSA & Alerting Services.

Enter the Syncro Domain and API token configured from Step One, click Save and then Save Changes in the top right-hand side of the screen.

Once the changes have been saved, the integration setup is complete. You will now receieve RMM alerts in Syncro about backup failures.

Alerts​

When a backup job fails, a new RMM alerts will be created. You can see this on the Open RMM Alerts page in Syncro. An example of how this will look is:

If the failure is due to an intermittent issue, Magnus Box will clear the alert when the backup job succeeds again. If you are having trouble setting up this integration, please reach out to support@magnusbox.com for further assistance.