Antivirus detects Magnus Box as a virus or malware

Magnus Box is a safe application. Any such detection is a "false positive".

When Magnus Box is rebranded, it might seem like a new, unknown program. An unknown program that installs system services, accesses files on the disk and uploads them to the network, might be considered to be malware if it was installed without consent. Unfortunately, it's understandable for an Antivirus product to detect this.

In this situation, there are some actions you can take:

  • Please ensure your Antivirus product is fully up-to-date.
  • Please contact Magnus Box Support with a screenshot of the error message. In some situations, it may be possible for our developers to resolve the issue.
  • Choose to "allow" or "white-list" the file in the Antivirus software. This may send a signal to the Antivirus software vendor that the software is safe (e.g. ESET LiveGrid, Windows Defender Automatic Sample Submission, Kaspersky KSN, etc).
  • Enable Authenticode signing on Windows. This may provide additional "reputation" to the software installer.

Error "backup-tool.exe couldn't be launched. CreateProcess() failed: Access is denied" message 

This error message indicates that something on the PC is blocking Magnus Box's main backup-tool.exe program from running. It's likely this is the antivirus. Please follow the above steps to allow Magnus Box in your antivirus application.

Avast "FileRepMalware" 

You will receive the "FileRepMalware" error message for any file that was

  • downloaded from the internet; and
  • does not have an Authenticode certificate; and
  • has not been seen yet by many Avast users.

Many custom-branded Magnus Box Backup installers do fall into this category.

You can resolve this issue by purchasing and installing an Authenticode certificate.

Bitdefender 

Bitdefender may flag the desktop client software, you can create an exclusion policy on Bitdefender to prevent this from happening.

Installation files exclusions 

For the client installation files, you may or may not be required to install from the root directory. You can simply create a folder on each machine to put the installation files into. Exclusions should look similar to this:

Folder (On-Demand, On-Acess, ATC/IDS): 
  • C:\example\*
File (On-Demand, On-Acess): 
  • C:\example\*
  • C:\Windows\Temp\*\*\install.exe
  • C:\Users\*\AppData\Local\Temp\install.exe
Process (On-Demand, ATC/IDS): 
  • C:\example\install.dat
  • C:\example\install.exe
  • C:\Windows\Temp\*\*\install.exe
  • C:\Users\*\AppData\Local\Temp\install.exe
  • Desktop client usage exclusions 

If Bitdefender is still flagging Magnus Box when trying to use it, then exclude the following:

Folder (On-Demand, On-Acess, ATC/IDS): 
  • C:\Program Files\PRODUCTNAME\*
File (On-Demand, On-Acess): 
  • C:\Program Files\PRODUCTNAME\*
  • C:\Users\*\Desktop\PRODUCTNAME.lnk
  • C:\ProgramData\Microsoft\Windows\Start Menu\Programs\PRODUCTNAME.lnk
  • C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Startup\PRODUCTNAME (Background Tasks).lnk
Process (On-Demand, ATC/IDS): 
  • C:\Program Files\PRODUCTNAME\backup-interface.exe
  • C:\Program Files\PRODUCTNAME\backup-mssql.exe
  • C:\Program Files\PRODUCTNAME\backup-service.exe
  • C:\Program Files\PRODUCTNAME\backup-tool.exe
  • C:\Program Files\PRODUCTNAME\dispatchmgr.exe
  • C:\Program Files\PRODUCTNAME\unelevate.exe
  • C:\Program Files\PRODUCTNAME\Uninstall.exe
  • C:\Program Files\PRODUCTNAME\launch.exe
  • C:\Program Files\PRODUCTNAME\mysqldump.exe

The PRODUCTNAME refers to what you set it as in your branding settings.

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