Linux client only shows as 'Offline' in user-profile 'Devices' tab

• Problem: Client software has been installed, and has contacted the Magnus Box server at least once, registering as a new device in user-profile Devices tab, but now only shows as 'offline'.
• Causes:
  1. The software is not running, or
  2. The software is not able to communicate with the Magnus Box server

1. The software is not running on the device
   • Check the output of terminal command: ps aux | grep -i backup*
   • Expected output will be similar to

     root <snip> /bin/bash /opt/<name>/backup-daemon-start.sh root <snip> /opt/<name>/backup-tool cmd -ValidateConfig=false -Action=delegate-server root <snip> ./backup-tool cmd -Action dispatch -Username <username> -Server <yourURL> -PasswordOnStdin

   • If not running, restart the software via terminal command: `opt/BRANDNAME/backup-daemon-start-background.sh &
   • If the three processes above still do not show with ps aux | grep -i backup*, reinstall the client software.
     `
2. The software is not able to communicate with the Magnus Box server
   • Simulate a login via the following terminal command from the Linux device running the client software, substituting appropriately for 'username', 'password', 'yourURL':

     curl -v -X POST --data-urlencode "Username=<username>" --data-urlencode "AuthType=Password" --data-urlencode "Password=<password>" <yourURL>/api/v1/user/web/session/start

   • A successful output similar to the following will verify that the API is accessible from the device:

     {"SessionKey":"abc1fd20-7177-12362-88ba-863efgfe07b0","SessionType":"user","Status":200,"Message":"Logged in OK."}

   • Any failure may point to the cause (eg incorrect password, network issue).
   • Check network connectivity