Past Due Accounts & Cancellation Guidelines
Updated: October 5, 2026
This document outlines Magnus Box billing, past due, cancellation and data retention practices. All actions described below are governed by and subject to the Magnus Box Terms and Conditions, which control in the event of any conflict.
Important Note
We understand that unexpected situations arise. Communication is key.
If you are experiencing payment difficulties, please contact us as soon as possible at billing@magnusbox.com. We are committed to working with our partners to find reasonable solutions when communication is proactive.
All past-due, suspension and removal notices go to the billing contact on your account. Keeping that email address current is your responsibility.
Payment Terms
- Magnus Box bills in arrears. On the 1st of each month, you're invoiced for the previous month's service: the partner fee plus every device, add-on and storage amount active on your account at any time during that month
- Devices are billed for the full month. Partial months are not prorated
- Automatic payment (ACH or debit/credit card) must stay on file, and invoices are charged automatically on the invoice date
- Payment by check is accepted only with Magnus Box's prior approval, requested by emailing billing@magnusbox.com
- Invoices are due within 7 days of the invoice date
- On request, we can move your invoice date to the 15th
- To update your payment method or view your invoices, use the billing portal. See Billing Information. Starting with the November 1, 2026 invoice, billing is handled through Alternative Payments, with its billing portal at billing.magnusbox.com.
Past Due Timeline
Counted from the invoice date:
| When | What happens |
|---|---|
| Day 0 | The invoice is issued on the 1st (or the 15th, if you've moved your invoice date), your automatic payment is charged, and an invoice email is sent. |
| If the charge fails | Automatic payment retry attempts may occur (up to five attempts). |
| Day 5 | A reminder email is sent: payment is due in 2 days. |
| Day 7 | Payment is due. |
| Day 8 | A past-due reminder is sent: pay within 7 days to avoid a $15 late fee. |
| Day 15 | A one-time $15 late fee is applied (the invoice is more than 7 days past due), with a reminder to pay to avoid suspension. |
| Day 20 | A final notice is sent: suspension is tomorrow. |
| Day 21 | Suspension begins. All access and all backups are blocked. A written removal notice is emailed to your billing contact; that notice starts the 30-day removal clock. |
| 30 days or more past due | The account may be referred to a collections agency. Collections runs alongside suspension and does not speed up removal. |
| No sooner than 30 days after the day-21 notice | If the balance is still unpaid, the account is removed (terminated). Removal is tied to that notice, not a fixed calendar day (no sooner than day 51). |
| 7 days after removal | Data is permanently deleted. It can't be recovered, even if the balance is paid later. This is the same hold used after a voluntary cancellation. |
Paying in full, including any late fee, at any point before removal restores service, and nothing is deleted.
Account Actions
Suspension (day 21)
If an invoice is still unpaid on the 21st day after the invoice date, the account is suspended. Suspension blocks all access to the Service and all backups. On the day suspension begins, Magnus Box emails a written notice to your billing contact stating that the account may be removed; that notice starts a 30-day clock. Magnus Box may take one or more of the following actions, in accordance with the Terms and Conditions:
- Restrict portal access
- Suspend backup services
- Redirect backup URLs to a suspension notice page
Removal (no sooner than 30 days after the day-21 notice)
If the balance is still unpaid, the account may be removed (terminated) no sooner than 30 days after the written notice emailed when suspension begins (no sooner than day 51 from the invoice date). The clock is tied to that notice, not a fixed calendar day. Under the Terms and Conditions, data is then held for 7 days and permanently deleted — the same hold used after a voluntary cancellation. The 7-day clock starts when the account is removed, not when it's suspended.
Collections
Accounts 30 days or more past due may be referred to a collections agency, and you agree to pay any reasonable collection costs permitted by law. Collections runs alongside suspension and does not speed up removal.
Restoring service
Service is restored once the balance, including any late fee, is paid in full. This applies at any point before the account is removed. Nothing is deleted while the account is only suspended, and paying in full before removal does not delete any data.
Cancellation
- You can add or remove devices, or cancel your account, at any time
- Devices removed, or accounts cancelled, by 11:59 PM Eastern Time on the last day of a month won't appear on the following month's invoice
- Usage up to that time is still billed, since billing is for service already provided. Fees for service already provided are non-refundable
Data Retention
- Data is held for 7 days after cancellation or termination, then permanently deleted. For non-payment, the 7 days start when the account is removed, not when it's suspended
- Data recovery is not possible after deletion, even if the balance is paid later. Keep any data you need before cancelling
Billing disputes
If you dispute a charge, email billing@magnusbox.com within 30 days of the invoice date and before filing a chargeback. While a dispute raised this way is under review, the late fee and suspension timeline for the disputed charge are paused.
Contact
For billing questions or assistance:
billing@magnusbox.com