Past Due Accounts & Cancellation

Payment Terms:

• All invoices are issued with Net 7 terms
• Payment is processed via credit card on file
• A late fee of 1.5% applies to overdue invoices
• Partners can request invoice date changes for convenience

Past Due Process:

• Invoices are considered past due after 7 days
• Automatic payment retry attempts (up to 5 times)
• Regular invoice reminders will be sent
• Late fee applies once invoice becomes past due

Account Actions: If the invoice remains unpaid after 21 days, Magnus Box may:

• Cancel subscription
• Restrict portal access
• Suspend backup services
• Redirect backup URL to suspend page
• Submit to collections
• Take legal action if necessary

Data Retention:

• All data will be purged 30 days after the cancellation notice
• Data recovery is not possible after purging

Important Note: We understand unexpected situations arise. Communication is key - please contact us if you're experiencing payment difficulties. We're committed to working with our partners to find solutions.

Contact: For questions or assistance: billing@magnusbox.com

Updated: 11/29/2024