Past Due Accounts & Cancellation Guidelines
Updated: November 29, 2024
This document outlines Magnus Box billing, past due, and account enforcement practices. All actions described below are governed by and subject to the Magnus Box Terms and Conditions, which control in the event of any conflict.
Payment Terms
- All invoices are issued with Net 7 payment terms
- Payment is processed via credit card on file unless otherwise agreed
- A late fee of 1.5% per month may be applied to overdue balances, where permitted by law
- Partners may request invoice date adjustments for convenience
Past Due Process
- Invoices are considered past due after 7 days
- Automatic payment retry attempts may occur (up to five attempts)
- Regular invoice reminders will be sent
- Late fees may be applied once an invoice becomes past due
Account Actions
If an invoice remains unpaid for 21 days, Magnus Box may take one or more of the following actions, in accordance with the Terms and Conditions:
- Cancel the subscription
- Restrict portal access
- Suspend backup services
- Redirect backup URLs to a suspension notice page
- Refer the account to a third-party collections provider
- Pursue legal remedies where appropriate
Data Retention
- All customer data will be purged 30 days after cancellation or termination of services
- Data recovery is not possible after purging has occurred
Important Note
We understand that unexpected situations arise. Communication is key.
If you are experiencing payment difficulties, please contact us as soon as possible. We are committed to working with our partners to find reasonable solutions when communication is proactive.
Contact
For billing questions or assistance:
billing@magnusbox.com