Billing Information
Magnus Box utilizes Stripe to handle our billing and subscription management. Starting with the November 1, 2026 invoice, billing is handled through Alternative Payments, with its billing portal at billing.magnusbox.com. In order to manage your payment method, view past invoices and more, you can access our billing portal by navigating to the following link: https://billing.magnusbox.com/p/login/4gw01I1K58Dugwg7ss. You can also conveniently access this on our website at magnusbox.com by clicking "Billing" in the footer at the bottom of the page.
Billing is governed by our Terms and Conditions, which control in the event of any conflict.
Invoice Cycle
Magnus Box bills in arrears. Magnus Box produces invoices on the 1st of every month for the previous month's service. Each invoice includes the platform fee and every device, add-on and storage amount active on your account at any time during that month. Devices are billed for the full month; partial months are not prorated. Invoices are due within 7 days of the invoice date. On request, we can move your invoice date to the 15th.
Credit Card & ACH Auto Pay
All accounts must keep automatic payment (ACH or debit/credit card) on file, and invoices are charged automatically on the day they're issued. A one-time $15 late fee applies once an invoice is more than 7 days past due (day 15). For the full past-due process, see Past Due Accounts & Cancellation Guidelines.
Removing Devices and Cancelling
Devices removed, or accounts cancelled, by 11:59 PM Eastern Time on the last day of a month won't appear on the following month's invoice. Usage up to that time is still billed, and fees for service already provided are non-refundable. Data is held for 7 days after cancellation and then permanently deleted, so keep any data you need before cancelling.
Accepted Payments
Your automatic payment method must be ACH or a debit/credit card. Magnus Box accepts:
- ACH direct debit
- Debit or credit cards
Payment by check is accepted only with Magnus Box's prior approval, requested by emailing billing@magnusbox.com.
All invoices are in US Dollars.
Billing disputes
If you dispute a charge, email billing@magnusbox.com within 30 days of the invoice date and before filing a chargeback. While a dispute raised this way is under review, the late fee and suspension timeline for the disputed charge are paused. See our Terms and Conditions.
Questions about billing? Email billing@magnusbox.com.