Couldn't log in - Certificate has expired or is not yet valid

When logging into the Magnus Box application on the endpoint, you are presented with the following error " Certificate has expired or is not yet valid".

This error is caused by the time being out of sync on the endpoint. The easiest way to fix this issue is to verify that the date and time on the endpoint are correct.

Error "Trust evaluate failure: [leaf TemporalValidity]" (macOS)

On macOS, the same problem can show up in the client log as Trust evaluate failure: [leaf TemporalValidity]. It means macOS rejected the server's certificate because, by the Mac's own clock, the certificate is outside its valid dates.

• Check the Mac's date, time and time zone. In System Settings > General > Date & Time, turn on Set time and date automatically.
• If the clock is correct, check whether a proxy, firewall or security product on the network is inspecting TLS traffic. If it presents its own certificate and that certificate has expired, you'll see the same error. Exclude your Web Portal address from inspection, or renew the inspection certificate.

If you continue to have issues with this error, please email support@magnusbox.com