Applying hotfixes

When you report an issue to Magnus Box support, every attempt is made to reproduce the issue in-house. Once the issue is reproduced, we can confirm a fix internally.

Sometimes an issue depends on specific environment details that are infeasible to recreate. In these situations, Magnus Box support may ask you to run a "hotfix" version of Magnus Box that contains experimental changes to test a potential resolution for your issue.

Hotfixes normally come in the form of a replacement backup-tool file.

Applying hotfixes for Windows

1. Exit the Magnus Box app from the system tray
2. Stop Magnus Box's background services
   • Use services.msc or Task Manager to stop the "Magnus Box Backup (delegate service)" and "Magnus Box Backup (elevator service)" services. The name may differ based on branding configuration.
3. Replace files inside C:\Program Files\Magnus Box Backup\backup-tool.exe with updated version
4. Restart all stopped background services
5. Restart the Magnus Box app

Applying hotfixes for macOS

1. Exit the Magnus Box app from the system taskbar
2. Stop Magnus Box's background services
   • sudo launchctl unload /Library/LaunchDaemons/backup.delegate.plist
   • sudo launchctl unload /Library/LaunchDaemons/backup.elevator.plist
3. Replace files inside /Applications/Magnus Box Backup.app/Contents/MacOS/backup-tool with updated version
4. Restart all stopped background services
   • sudo launchctl load /Library/LaunchDaemons/backup.elevator.plist
   • sudo launchctl load /Library/LaunchDaemons/backup.delegate.plist
5. Restart the Magnus Box Backup app

Further Information

For more information, or if any questions arise, please contact support@magnusbox.com.