Restore a Protected Item from a different device

Restore a Protected Item from a different device

  1. Install the client software onto the second device, login using the user-profile username and password of the first device. If a new device, this will register a new device into the user-profile
  2. Open the Restore section of the client software, tick 'Show items from other devices'. Then click the 'Refresh' button top right to show the available snapshots from the first device 

  1. Choose the snapshot you want to restore, and restore to a location of your choosing.
  • Note: Devices will not attract fees or charges unless the device has Protected Items or performs a backup.
  • Note: If the first user-profile has a Policy which adds default Protected Items, the second device will be have Protected Items, and will attract charges. You can temporarily disable the Policy from the user-profile so that any default Protected Items are not added to the test device when it registers for the first time.
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