ConnectWise Manage integration
What it's for
Open ConnectWise Manage tickets automatically when a backup fails or a scheduled backup is missed. Available from Magnus Box 26.10.0.
Partners can set this up themselves. If you'd like help, email support@magnusbox.com.
How it works
- Each ticket is matched to the affected client, device and Protected Item, with a severity based on the type of failure.
- Repeat failures on the same device and Protected Item add a note to the open ticket and raise its severity instead of opening a duplicate.
Set it up
- In ConnectWise Manage, create API credentials (an API member and keys) for Magnus Box to use. See ConnectWise's own documentation for creating API keys.
- In the Magnus Box Web Portal, go to Settings > Integrations.
- Under PSA & Alerting Services, add a new connection and choose ConnectWise Manage.
- Enter your ConnectWise Manage connection details and API credentials, then save.
After the next failed or missed backup, check that a ticket appears in ConnectWise Manage for the right client and device.