Monitoring and PSA/RMM integrations overview
In short
You can keep an eye on every client's backups without signing in to the Web Portal all day. Magnus Box gives you four ways to get job results into the tools you already use: email reports, webhook alerts (for example into Slack), a built-in Syncro integration, and the API. Syncro is the only PSA/RMM with a built-in connection today. For other PSA and RMM tools, use email reports or webhooks, or build your own connection with the API.
How it works
| Option | Best for | How you set it up |
|---|---|---|
| Email reports | Any PSA or ticketing system that creates tickets from email; daily summaries for you or the client | Yourself, per user or through a policy. See Email Addresses |
| Webhook alerts | Slack, automation platforms or your own scripts | You create the webhook, and our support team connects it. See Get job alerts in Slack or other tools (webhooks) |
| Syncro integration | Syncro users: RMM alerts on the right asset when a backup fails or is missed | Yourself, in the Web Portal. See Syncro API |
| API | Custom dashboards, billing reconciliation, PSA or RMM connections you build | Contact support for API access. See API Reference |
Email reports
Each client user account can send reports to any number of email addresses. An Immediate job notification arrives shortly after each matching job, and summary reports can be scheduled. Filter them to failures, warnings and missed jobs, and send them to your PSA's ticketing address so each problem opens a ticket. Set defaults for everyone on a policy's Default reports tab (see Policy Settings), and stop clients changing them with Prevent changing email settings.
For a single daily overview across all clients, see Recent activity digest for all your clients.
Syncro
- In the Web Portal, go to Settings and open the Integrations tab.
- Under PSA & Alerting Services, click Add. In New PSA Connection, the Type is Syncro.
- Enter your Syncro Subdomain and API Key, then click Save.
The Syncro agent must be installed on each device you want alerts for. The API token needs specific permissions. See Syncro API for the full setup.
Other PSA and RMM tools
Tools such as ConnectWise, Datto Autotask, HaloPSA, NinjaOne or N-able don't have a built-in connection. Use one of these instead:
- Email to ticket: send filtered email reports to the tool's email-to-ticket address.
- Webhooks: if the tool or your automation platform accepts incoming webhooks, ask us to send job alerts to it.
- API: pull job history and statuses into the tool with your own script.
To deploy the backup app through your RMM, see Remote Installation Guide.
What this means for you
- Alert on what needs action. Send errors, warnings and missed jobs to your ticketing system, and successes to a digest, or your techs will start ignoring the alerts.
- Keep client notifications deliberate. If clients shouldn't get technical emails, lock email settings with a policy and route reports to yourself.
- Protect credentials. Treat webhook URLs, Syncro API keys and API credentials like passwords.
- Double-check the portal too. Alerts only cover jobs that run. A device that stops checking in shows up as missed jobs and offline devices. See Job logs, recent activity and job statuses explained.