Troubleshooting
Solve Magnus Box issues with our in-depth guides.
- Decryption failed: Ciphertext too small
- Error "Couldn't decrypt Vault contents" message in job reports
- Error "EFS-encrypted files may be unusable once restored..."
- Server log shows: "VSS Error:..."
- "Media is write protected" backing up OneDrive with VSS
- Error "not a supported backup storage location" backing up System State to a USB flash drive
- Multiple devices are detected as being the same device
- Server log shows Warning Lstat: CreateFile ..
- "G:\ not found" backing up Google File Stream items
- Error "Access is denied" when backing up files and folders on Windows
- Error "local error: tls: record overflow"
- Out of memory
- Change of hardware causes registration dialog to appear
- Error "permission denied" when restoring from a Local Path Storage Vault on macOS
- Error "operation not permitted" macOS
- How to reindex a backup
- How to issue a retention pass
- Error client log shows "An imminent failure indicates either bad privileges or WOW64"
- Error "The target path 'X:..."
- Error "0xc0000142" in KERNELBASE.dll starting services on Windows Server 2012 R2